Collaborative Strategies Inc.

  • Director of Programs for Patient Care

    # of Openings
    Non-Profit Management
    ALS Association St. Louis Regional Chapter
    US-MO-St. Louis
  • Overview

    ALS Logo

    Director of Programs & Services for Patient Care

    Position Announcement


    Come lead our innovative efforts to create a world without ALS!


    Since 1983, the ALS Association St. Louis Regional Chapter has been providing compassionate care and support for individuals and families affected by ALS.  The benefits of our work are much more than personal, job-related benefits.  Whether we are providing medical equipment, financial assistance, caregiver relief, counseling, or participating in a home visit with the family of an ALS patient, our team feels privileged to make a difference in our clients’ lives.  At ALS Association we use our keen powers of perception, and empathy to offer comfort and relief through all of our programs and services seeking to relieve the physical and emotional strain and financial burden for families affected by ALS.


    The ALS Association is best known for the Ice Bucket Challenge raising $115 Million dollars to increase support for patient care and ALS research.  What people may not know is that in addition to the research, The ALS Association provides top care through case management and resource referrals while partnering with community health care providers and institutions as well as providing public education and advocating for public policy change.  To learn more about programs and services available visit us at


    In an effort to enhance and expand our client services, ALS is now seeking an empathetic, innovative, and results-oriented Director of Programs & Services for Patient Care.  This position is directly responsible for the management, operations, and delivery of patient care services and programs that will empower those living with ALS to live life to the fullest.   Coordinate services with care and compassion ensuring clients receive the highest level of care and support to maintain their dignity and independence.  This hands-on leader will support and counsel on end of life issues as well as provide direct care case management having responsibility for a small case load.  As a member of ALS’ senior leadership team, the Director will also be responsible for the creation of visionary programs that align with our organizational and strategic goals working collaboratively with 38 other ALS Chapters around the country. 


    Reporting to our President/CEO, the ideal candidate will: 


    • PROVIDE INNOVATIVE LEADERSHIP (Executive Leadership): Serve as a key member of the Executive Team and partner closely with the President/CEO to further mission-specific and core competency goals. Interface with the Board of Directors in matters related to program operations, service utilization and evaluation efforts. Participate in strategic planning and provide the guidance necessary to assist the organization in setting vision, determining direction, implementing strategy and evaluating impact.
    • BE A SERVANT LEADER (Team Management): Provide oversight for a team of employees and four clinical partnerships, where Care Service Coordinators all participate as staff liaison to one of these four multi-disciplinary clinic teams. Direct the full lifecycle of staff development including recruitment, hiring, training, managing, motivating, and terminating as appropriate. Provide supervision and ongoing guidance to our Care Service Coordinators. Develop a culture that promotes employee engagement, teamwork and accountability, and, coach and enable program staff to effectively and productively interact with clients.
    • SERVE OUR CONSTITUENTS (Client Care & Service): The Director of Programs & Services for Patient Care will believe in the organization’s mission and that quality client service is of top priority.  Coordinate and staff patient caseloads throughout eastern Missouri and central and southern Illinois, providing oversight, support and direct supervision for three, full-time Care Service Coordinators and a Care Services Team Manager.
    •  ENSURE EXCEPTIONAL PROGRAMMING (Program Delivery & Evaluation): Provide leadership and vision for the design, promotion, delivery, and evaluation of ALS’ programs and services. Develop continuous improvement initiatives and implement measurement strategies to identify program strengths, challenges, and, ROI based on measurable impact and revenue deployed, using performance indicators and data beyond outcomes. Collaborate with Board Program Committee to recommend changes to programs and services as needed.  Ensure all clinic guidelines are followed for ALS certified center of excellence, ALS recognized treatment center and affiliated clinics.
    • STEWARD OUR ASSETS (Fiscal Responsibility): Oversee the development and execution of all program budgets with profit and loss accountability for up to $1 Million dollars. Ensure programs meet the objectives of ALS’ strategic plan. Make recommendations to ensure effective and efficient service delivery processes for current activities and those related to projected growth.  
    • ADVANCE THE ALS MISSION (Advocacy for Research): Educate ALS staff about current ALS research, clinical trials available to patients and advocacy efforts.  Support efforts to create positive change in research and public policy as it relates to health and long-term care, and care giver support services.
    • ENGAGE OUR COMMUNITIES (Education & Awareness): Proactively seek opportunities to participate in committees, workgroups and task forces that will expand our visibility to further our reputation as a leader in providing services to individuals and families impacted by ALS.  Coordinate and conduct in-service presentations and oversee workshops and presentations facilitated by Care Service Coordinators.


    • Master’s degree in health and human services field. LCSW Preferred.
    • 3 years in health care case management and end of life / hospice and palliative care.
    • 3 years in a leadership role in program development, management, operations, supervision of personnel and client programs.
    • Experience and knowledge in Speech Language pathology and/or assistive technology a plus.
    • Proven organizational skills with a successful track record in setting priorities, shaping processes, guiding investment in people and systems ensuring a strong infrastructure and efficient organization.
    • Team player with flexible, creative approach and a commitment to the mission.
    • Above average computer skills with strong skills in database experience, preferably Donor Pro.
    • Skilled at project management, developing and supervising staff, and customer relations.
    • Must demonstrate ability to exercise sound business judgement.
    • Compelling written and verbal communication skills, including attentive listening skills and an ability to react to stressful situations with diplomacy and tact.
    • Ability to direct services in a manner that reflects appreciation for the cultural background, heritage, and identity of all clients.



    ALS Association St. Louis Regional Chapter is an equal opportunity/affirmative action employer. ALS welcomes difference in the form of gender, race, ethnicity, disability, geography, socioeconomic status, age, politics, religion, philosophy, sexual orientation, gender identity or expression and veteran status. All applicants who share this goal are encouraged to apply.



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